The UTS Africa Limited Service Desk
Track, triage, and resolve tickets across UTS Africa Limited — from a single, SLA-disciplined helpdesk that keeps every request moving.
Serving teams at
Service desk
4 open · 1 at risk
Everything the desk needs
From first response to final resolution, HelpDesk Pro gives the UTS Africa team the tools to run a disciplined, measurable service desk.
Urgent and at-risk tickets are flagged before they breach, with countdowns and escalation cues built in.
AGRA, TNM, BRITAM and more each see only their own tickets — one system, zero cross-contamination.
Self-service answers that deflect repeat tickets, with drafts and published articles for every team.
Ticket volume, category breakdowns, and top technicians — exportable to CSV in one click.
Sign in with Google while admins control every role and permission from a dedicated screen.
Every ticket, user, and permission action recorded with who, what, and when — for accountability.
How it works
01
Staff or customers submit a request in seconds — with priority and category, straight from the desk.
02
Queues route work to the right technician, with SLA timers starting on first response.
03
Everyone follows the conversation in real time until the ticket is resolved and closed.
Sign in to raise a request, track an open ticket, or manage the desk. New to the platform? Your service desk administrator will set you up.